Refunds Policy
Last updated: 16 August 2026
Digital products
Our products are digital files, delivered immediately after purchase and downloadable straight away. That makes returns impractical in the ordinary sense, so we don't offer no-questions-asked refunds.
What we do offer is a conversation. If a product isn't working, isn't what you expected, or turns out to be wrong for your project, email support@penumbraworks.com with your order number and tell us what happened. We would much rather sort it out than have you sitting on something you can't use.
Before you buy
Read the product page. Engine compatibility, included formats, file contents and technical details are all listed there. If anything is unclear, ask first. A question before purchase is easier for both of us than a refund after.
Where something is wrong
If a product is defective, does not work as described, or does not contain what the product page said it would, contact us at support@penumbraworks.com with your order number and a description of the problem.
We will fix it, replace it, or refund it. This applies regardless of anything else in this policy and cannot be waived by any term of sale.
Where you're not sure
Ask anyway. Not every situation fits neatly into the categories above, and we would rather have the conversation than have you assume the answer is no. We can't promise an outcome, but we will look at it properly.
Consumers in the EU and UK
Your statutory rights are unaffected by this policy. Where consumer law grants a right of withdrawal from a distance contract, including the 14-day right under Article 9 of Directive 2011/83/EU, that right applies through Lemon Squeezy as the seller of record.
For digital content not supplied on a tangible medium, such as files and licence keys delivered immediately, the right of withdrawal may be lost once supply has begun with your prior express consent and acknowledgement, under Article 16(m) of Directive 2011/83/EU. Lemon Squeezy's buyer terms, which you accept when completing a purchase, include that consent and acknowledgement.
To exercise a right of withdrawal or request a refund, contact us first at sales@penumbraworks.com with your order details. We will resolve it with you directly, together with Lemon Squeezy where required. You may also contact Lemon Squeezy directly as the seller of record.
How refunds are issued
Payments are processed by Lemon Squeezy as our Merchant of Record. Where a refund is agreed, it is issued through Lemon Squeezy to your original payment method. Processing times depend on your bank or card issuer.
Please talk to us first
If something has gone wrong, contact us before raising a dispute with your bank. We answer email, and we can usually resolve things faster and more completely than a chargeback process can.
Business purchases
Where you purchase in the course of a business, consumer protection rules do not apply and this policy governs, alongside our Licence Terms.
Contacts
Penumbra Works ©
Registered in the Republic of Lithuania
Certificate no. 1547328
T. Sevcenkos g. 19 - Vilnius - Lithuania
Support
Have more questions?
Drop us a line.