Frequently Asked Questions
Products and compatibility
Which engines do you support?
It varies by product, so check the technical details on each product page. We build cross-engine and DCC-compatible wherever the work allows, so most products cover more than one target.
What's included when I buy?
Documentation and everything needed to use the product in your project. Textures ship at full quality and resolution. Exactly what's in the package is listed on each product page.
Do I get the source files?
Not by default for 3D assets. Always check the product description. You receive game-ready files, not the working scenes. For tools and plugins it varies by product; some ship as built binaries, some include code. If you need source for a specific reason, get in touch and we'll price it.
Will this still work when the engine updates?
We maintain our products against current engine releases. Support commitments are stated per product. If something breaks, tell us. We'd rather hear about it than have you work around it.
Do you take requests?
Yes! If you need something that doesn't exist, email us. Sometimes it becomes a product, sometimes it becomes a contract.
Licensing
Which licence tier do I need?
Based on your revenue over the last 12 months, not team size. Under €100,000 is Indie; €100,000 to €5,000,000 is Studio. Above that, get in touch, as Enterprise terms are arranged case by case. All tiers grant identical rights; only the price changes.
What if my revenue grows after I buy?
Nothing changes. Your tier is fixed at purchase. Grow as much as you like.
Can my whole team use one licence?
Yes. A licence covers one legal entity and everyone working on its projects. It doesn't stretch across separate companies, so a subsidiary needs its own.
Can I use this in a commercial game?
Yes, in unlimited projects, with no revenue cap.
Can I use it in client work?
Yes, and it can stay integrated in what you deliver. If the client needs the raw files, they need their own licence.
Can I share it with a contractor?
For the duration of your project, yes. They delete their copy when the work ends, and you're responsible for their compliance.
Can I show your assets in my trailer, devlog or Steam page?
Yes. Anything you've made that happens to contain our assets is yours to show and promote however you like. That's what you bought them for.
Can I use your product images or trailers?
No. Our marketing material stays ours. Make your own, and it'll represent your project better anyway.
Can I sell renders of your assets?
No. Selling stills, prints or image packs of our assets is selling the asset itself in another format.
Can I use these on Roblox, VRChat or similar platforms?
Case by case, so get in touch. Platforms where other users can extract or reuse assets need looking at individually.
Can I train an AI model on these?
No.
Can I include this in an asset pack I'm selling?
No. The test is simple: shipping it inside something you made is fine, shipping it as the thing is not.
I bought on Fab. Can I get the Unity version?
Unfortunately not. Marketplaces are separate stores with their own licences, and we can't supply files for a purchase made elsewhere. Buying direct is the way to get every version we ship.
Something I want to do isn't covered here.
Ask. Most reasonable uses we can sort out.
Buying and delivery
How do I get my files?
Your receipt links straight to your downloads, no key to type. If the email is gone, sign in to My Orders on Lemon Squeezy with the address you bought with, or go to the downloads page and paste your licence key. Links are good for 24 hours, and you can request a fresh set as often as you need.
My download link has expired.
Enter your licence key on the downloads page again. A new set of links is issued every time, free and with no limit on how often.
I've lost my licence key.
Sign in to My Orders on Lemon Squeezy with the email address you used at checkout. Every order and key is listed there. If you can't get in, email support@penumbraworks.com with your order details and we'll find it.
My download isn't working.
Email support@penumbraworks.com with your order number and proof of purchase and we'll sort it.
Do I get updates?
Yes. Updates within a product's major version are free for the lifetime of that version.
What happens when there's a new major version?
Existing licence holders get a substantial discount. Terms are stated on each product page.
How do payments and VAT work?
Lemon Squeezy handles payment as our Merchant of Record. They collect the correct VAT for your location and issue your invoice.
Can I get a refund?
See our [refund policy].
Why buy here rather than Fab or Unity?
Same products. Buying direct means every engine version we ship, our licence rather than the marketplace's, and you deal with us on support and updates.
Support
How do I get support?
Email support@penumbraworks.com. Include your order number and proof of purchase if it's about a purchase.
How quickly will you reply?
We aim to respond within 10 business days.
Working with us
Do you take on custom work?
Yes, and it's the larger half of what we do. Game tech tooling, rendering, systems work, and 3D art.
Is there a minimum project size?
No. Tell us what you need and we'll tell you honestly whether we're the right fit.
Do you hire contractors?
For art disciplines on signed client work. The tech layer stays in-house.